Location: Ottawa, Ontario, Canada
Category: IT/Technology
Salary: 50,000 - 65,000 CAD / yearly
Full-time
Seeking a Service Desk Analyst with strong troubleshooting and customer service skills to provide support for business-critical systems.
- Act as the first point of contact for Service Desk activities
- Follow established procedures within the Service Desk team
- Analyze problems and assist in developing recommendations and solutions
- 2-5 years' experience in IT Service Desk / Help Desk / Technical Support role
- Bilingual in French and English
- Experience with ticketing tools such as ServiceNow, Remedy, JIRA Service Desk