Customer Service Team Lead

Employezz

Location: Langley, British Columbia, Canada

Category: Customer Service

Salary: 0 - 0 CAD / yearly

Full-time

Job Description

Join our team at Employezz as a Customer Service Team Lead, where you will be responsible for leading and supporting a team of Customer Service Representatives to achieve sales and service targets.

Responsibilities

Lead, coach, and support a team of Customer Service Representatives
Develop strong product knowledge and stay updated on industry trends
Implement sales strategies and support lead generation efforts
Maintain and analyze CRM data for sales activity
Resolve customer issues and quality concerns
Train CSRs on communication and problem-solving skills
Set and monitor team goals and key performance metrics
Identify process improvements for productivity and service quality

Qualifications

Post-secondary education in business, marketing, or related field
3+ years of B2B sales or customer service experience
Proven leadership experience managing customer service teams
Proficient in MS Office and CRM systems
Strong communication and problem-solving skills
Knowledge of market trends and customer service best practices

Perks & Benefits

3 weeks paid vacation
Extended health care
Dental care
Life insurance
Employee assistance program
RRSP matching program
Vision care
On-site parking
Employee appreciation days