Account Manager

Poka

Location: Quebec City, Quebec, Canada

Category: Account Management

Salary: 70,000 - 90,000 CAD / yearly

Full-time

Job Description

Join Poka as an Account Manager to drive growth and deepen relationships with medium to enterprise clients in the manufacturing sector. Be part of a collaborative team to deliver value and long-term success.

Responsibilities

Own and grow sales relationships with assigned accounts
Lead the sales process on assigned opportunities from need analysis to closing
Identify upsell/cross-sell opportunities and support renewals
Build compelling business cases aligned with customer priorities
Collaborate closely with Sales, CS, Marketing, and Services teams
Maintain accurate forecasts and activity in Salesforce
Create and deliver persuasive presentations and respond to client needs

Qualifications

5+ years in account management, customer success, or software implementation
SaaS experience is essential (B2B, mid-to-enterprise preferred)
Strong understanding of the manufacturing sector is a major plus
Excellent communication skills in English (French or other languages are a bonus)
Good change management skills, navigating stakeholders, and building long-term value
Able to thrive in a fast-paced, collaborative environment
Willingness to travel (typically 1 - 2 client visits per month)

Perks & Benefits

Dynamic and collaborative work environment
Generous vacation policy
Hybrid work policy
100% remote work option
Flexible schedule
Group insurance
Retirement plan
Home office allowance
Tasty snacks
Generous referral bonus
Professional development opportunities
Rapid evolution in your role

Why Join Us?

If you're commercially savvy, customer-obsessed, and excited by the potential of digital transformation in manufacturing, Poka is the place for you to make a big move in your career.