Senior Technical Support Specialist

Employezz

Location: Ottawa, Ontario, Canada

Category: Technical Support

Salary: 80,000 - 100,000 CAD / yearly

Full-time

Job Description

The Senior Technical Support Specialist will provide expert-level technical assistance and strategic support to customers, partners, and cross-functional teams. This role involves resolving complex technical issues, leading support process improvement, managing professional service projects, deploying software solutions, onboarding new customers, and engaging in optimizing team tools, processes, and customer issues.

Responsibilities

Lead and Resolve Advanced Technical Issues
Deployment and Customer Onboarding
Customer Impact Focus
Project Leadership in Professional Services
Critical Availability
Cross-functional Collaboration
Team Mentorship and Skill Development

Qualifications

7+ years of experience in technical support or related fields
Hands-on experience with Windows, Linux, and Mac OS
Networking knowledge including TCP/IP, DNS, and SSL
Experience with cloud infrastructure services and database administration
Technical proficiency in scripting or coding
Analytical and troubleshooting skills
Leadership and communication skills

Perks & Benefits

Flexible hours, technical documentation expertise, opportunities for growth and development

Why Join Us?

Join us to work with cutting-edge technology, lead challenging projects, and make a real impact on customer satisfaction.