Team Lead - Sales Apparel

Roots Corporation

Location: Oakville, Ontario, Canada

Category: Retail

Salary: 40,000 - 50,000 CAD / yearly

Full-time

Job Description

The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence.

Responsibilities

Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge
Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities
Contribute ideas and solutions to the leadership team that result in increased productivity and improved operations of the store
Assist store management in conducting new associate onboarding and trainings
Coach associates on customer service fundamentals and provide positive feedback
Assist in resolving customer service matters
Oversee and delegate tasks to team to best maximize efficiency of store operations
Communicate individual and/or team performance feedback to store management
Ensure team receives scheduled breaks and/or meal periods
Create an open outward communication on the sales floor
Ensure adherence to all company policies, procedures and guidelines
Perform opening and closing procedures, and any inventory duties as directed

Qualifications

1+ years related experience in a retail apparel environment, luxury retail experience is a plus
Proven ability to successfully lead a sales team; viewed as a leader among peers
Proven experience with POS management, daily banking procedures, and submitting timely reports
Strong organization, and problem-solving skills
Passion for upholding an exceptional customer experience
Collaborate with others, yet be self-motivated
Available for varied weekly shifts, including weekends, closing, and holidays

Why Join Us?

Roots is not only a brand, it?s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.