Location: Montreal, QC, Canada
Category: IT/Technology
Salary: 0 - 0 CAD / yearly
Full-time
Join our team as an ITSM Change Management Analyst at US Tech Solutions. You will be responsible for governance and controls, project management, management reporting, IT continuity, and more.
- Contribute to governance and control area for the department
- Work on Risk and Controls framework development
- Assist in centralizing projects and managing deliverables
- Streamline KPIs and reporting needs
- Oversee IT continuity exercises
- Own and execute Top-Down activities
- Organize and monitor team activities aligned with a client-focused approach
- Evaluate customer feedback for quality improvement processes
- Experience in Production support role
- Good knowledge of ITIL processes
- Experience with incident, change problem, and release management
- Hands-on experience with tools like ServiceNow, PowerBI, JIRA, python
- Strong communication and organizational skills
- Experience in the banking sector is a plus