Guest Services Manager - Tourism & Hospitality

Long Beach Lodge Resort

Location: Tofino, British Columbia, Canada

Category: Hospitality

Salary: 50,000 - 70,000 CAD / yearly

Full-time

Job Description

As a Guest Services Manager with Long Beach Lodge Resort, you will be responsible for the overall management of the Guest Services Department, ensuring an authentic, unique west coast experience for our guests.

Responsibilities

Overseeing daily operations of Guest Services
Managing arrivals, departures, group meetings, and weddings
Balancing room inventory and achieving rate goals
Coaching, developing, and managing the Guest Services Team
Maximizing selling techniques and revenue goals
Improving service delivery and streamlining procedures
Supporting Sales Manager in Revenue Management
Ensuring health and safety work practices

Qualifications

2-4 years relevant experience in luxury hospitality
Graduate of Hotel Management or Hospitality program
Ability to multi-task, resolve problems, and make decisions effectively
Excellent organization and people management skills
Time management and organizational skills

Perks & Benefits

Flexible work hours, professional development opportunities, employee discounts

Why Join Us?

Join us to be part of a team-centric atmosphere that values creativity, resourcefulness, and exceptional guest service.